Frequently asked questions
Questions about Dads Who Care
Find answers to the most common questions you may have about Dads Who Care.
If you have a question not listed here, please get in touch.
About Dads Who Care
Understanding the platform
What is Dads Who Care?
Dads Who Care is an educational platform for fathers navigating separation and private family law in England and Wales. It is designed to help you understand the key things you are likely to need to know about family court before making important decisions about legal advice, professional support, costs and how to proceed.
Membership brings plain-English guides, structured Learning Journeys and a searchable Knowledge Library into one place, so you can understand the process, what may happen next and which questions may be worth asking.
What kind of information does Dads Who Care provide?
Dads Who Care provides plain-English educational information about separation and private family law in England and Wales. Topics include family court processes, Cafcass, applications and hearings, court documents, allegations, costs, professional support and practical preparation.
The aim is to help you understand the process and the options you may need to consider. Dads Who Care does not provide personalised legal advice or legal representation.
Why would I join Dads Who Care when family court information is available for free?
A great deal of family court information is available free from official websites and other sources. The difficulty is often knowing what applies to your situation, what matters first and what you may need to understand next.
Dads Who Care brings that information together in plain English and organises it around the situations fathers actually face. Learning Journeys give you a clearer route through the information, while the Knowledge Library lets you explore individual topics in more detail.
The aim is not to replace official information or professional advice. It is to help you understand the process before deciding what support you may need and before spending money without understanding your options.
Why not just use ChatGPT or another AI assistant?
AI tools can be useful when you already know what you want to ask.
Dads Who Care is organised around the stages and situations fathers actually encounter, which can help surface topics you may not yet know to ask about. It also keeps the guidance consistent, calm and focused on private children proceedings in England and Wales.
Is Dads Who Care legal advice?
Does Dads Who Care replace a solicitor or barrister?
No. Dads Who Care helps you understand the process and prepare questions. Solicitors and barristers can advise you about your individual circumstances.
Being better informed can help you use professional time more effectively when you do seek advice.
Does Dads Who Care cover the whole UK?
When is the best time to join?
Dads Who Care can be useful at different stages, including after separation, when contact with your children changes, when you are considering court, after receiving court papers, while preparing for Cafcass or before a hearing.
The earlier you understand the process, the more opportunity you have to prepare, ask useful questions and understand the options available to you.
What are Learning Journeys?
Learning Journeys organise guides around the situation you are actually facing. Instead of expecting you to already know which family court terms to search for, they give you an ordered route through the information that may matter at that stage.
For example, someone who has just received family court papers should not need to understand the whole court process before knowing what to read first.
What is the Knowledge Library?
The Knowledge Library is the searchable collection of Published Dads Who Care guides. It lets members explore individual topics in more detail, including family court processes, Cafcass, hearings, documents, costs, professional support and practical preparation.
Learning Journeys provide the route. The Knowledge Library provides the depth.
Membership
Membership and billing
How much does membership cost?
What does Dads Who Care membership include?
Membership gives you access to Learning Journeys organised around common situations, the full Knowledge Library in plain English, member search, your personal dashboard, and new and updated guidance.
The content is designed to help you understand what is happening, what may happen next and which questions may be worth asking before making important decisions about professional support, costs or how to proceed.
Can I cancel my membership?
What happens if I cancel within my first 14 days?
Your membership starts immediately when you join. If you send us a clear cancellation request before your cancellation period ends, it counts as made in time, even if we receive or deal with it later. We then work out the part of your first membership period supplied up to the point we are told you are cancelling, keep that part of the payment, and refund the rest. We measure to the point we are told, not when we deal with it, so a delay on our side never reduces your refund. Your legal rights are not affected.
This is different from ordinary cancellation. See our Terms and Conditions for full details.
What happens after I subscribe?
Can I restart my membership later?
Content and privacy
Content, privacy and accuracy
Do I need to upload my court papers or evidence?
No. Dads Who Care is designed so you can use the educational platform without uploading court orders, statements, evidence, case bundles or other detailed case documents.
You should also avoid sending detailed information about your individual proceedings through the Contact page. Dads Who Care does not need case documents to provide platform support.
How is my information handled?
We collect the information needed to run your account and membership, such as your email address and subscription status, and our payment provider handles your card details directly.
Read the full Privacy Policy for more detail.
How is the content kept up to date?
Can I request a guide or suggest a topic?
What should I do if I think something is inaccurate?
Account and support
Account and support
What should I do if I cannot access my account?
If you are having trouble signing in, accessing your account or using your membership, contact Dads Who Care and explain the problem.
Do not send passwords, payment-card details, court documents or detailed information about your individual case.
Can Dads Who Care discuss my individual case?
Can Dads Who Care recommend a solicitor or barrister?
Still have a question?
Get in touch about membership, your account, the platform, or the content we publish.