Terms and Conditions

These Terms are a contract between you and DHC Solutions, which operates Dads Who Care. They apply whether or not you have a paid membership, and explain what you can expect from us and what we expect from you.

Nothing in these Terms affects your statutory rights as a consumer. Where these Terms and your statutory rights differ, your statutory rights take priority.

DHC Solutions can be contacted at 217 Adventurers Quay, Cardiff, CF10 4NS, by emailing support@dadswhocare.com, or through our Contact page.

This version of our Terms and Conditions was last updated on 3 September 2026.

Dads Who Care membership currently costs £49 per month. It is a recurring monthly subscription: it automatically renews at the start of each new billing period until you cancel it, and there is no minimum length of commitment.

You can cancel at any time through your account's Billing Portal. Cancelling stops future renewal payments. Access to member content normally continues until the end of the billing period you have already paid for, after which it ends. Cancelling does not delete your Dads Who Care account, and you can restart membership later.

When you join, we ask you to confirm that you want your membership to start immediately, before your initial 14-day cancellation period ends. You still have that 14-day cancellation right. Because your membership starts straight away, exercising it works differently from ordinary cancellation; see "Cancellation, cooling-off and refunds" below.

You can cancel your monthly membership at any time through your account's Billing Portal. There is no cancellation fee. Cancelling stops future renewal payments, and access to the period you have already paid for normally continues until it ends.

When you join, we ask you to confirm that you want your membership to start immediately, before your initial 14-day cancellation period ends. You still have that cancellation period. If you send us a clear cancellation request before it ends, your cancellation counts as made in time, even if we receive or deal with it later. Because you asked for your membership to start straight away, if you cancel in this way we may keep the part of your first membership payment that covers the period your membership was available to you, measured from when your membership started to when we are told you are cancelling, as a proportion of your first billing period. We always measure to the point we are told, never to the later time we deal with your request, so a delay on our side never reduces your refund. We refund the rest of that first payment, rounded to the nearest penny, to your original payment method without undue delay and in any event within 14 days after we are informed of your decision to cancel. Exercising this cancellation right ends your membership access once we have dealt with your request. This is different from ordinary cancellation of your subscription, which you can do at any time through your account's Billing Portal: ordinary cancellation stops future renewal payments, normally keeps your access until the end of the billing period you have already paid for, and does not by itself trigger a refund.

To: DHC Solutions
217 Adventurers Quay, Cardiff, CF10 4NS
support@dadswhocare.com, or via /contact
I/We give notice that I/we cancel my/our Dads Who Care membership.
Name of member:
Email address used to join:
Date membership started:
Date of this notice:

To use Dads Who Care, you need to register for an account and provide accurate information. You are responsible for taking reasonable steps to keep your login details secure, and you must not deliberately share your membership login with anyone else.

If you believe your account has been compromised or used without your permission, please contact us as soon as possible so we can help secure it. We will not treat you as responsible for activity that happened because of something outside your reasonable control.

Guides, Learning Journeys, branding and other materials made available through Dads Who Care are owned by DHC Solutions, or used with permission from the relevant rights holder. We do not claim ownership of legislation, government material, or material belonging to third parties or our licensors.

Your membership gives you a personal, non-transferable right to access and use this content for the personal, non-commercial purposes described above. It does not transfer ownership of any intellectual property to you.

We use reasonable care in operating Dads Who Care, but we cannot guarantee the platform will be available at all times. Access may occasionally be affected by maintenance, technical issues, or problems with infrastructure outside our control, including third-party services we rely on. Where reasonably practicable, we will try to keep any planned interruption short and minimise disruption to members.

Dads Who Care provides educational information to help you understand family court processes and prepare for the decisions ahead. It does not provide personalised legal advice, does not represent you in any legal proceedings, and cannot guarantee any outcome in your individual circumstances - court and professional decisions are outside our control. You remain responsible for decisions you make about your own situation, and we encourage you to seek professional advice where appropriate. See our Disclaimer for more detail.

We may need to update these Terms from time to time, for example to reflect legal or regulatory changes, security or technical requirements, or to clarify existing wording.

Where a change materially affects your membership, we will give you reasonable advance notice where practicable, explain the change, and tell you when it takes effect. If a change would make your membership materially worse and you do not want to accept it, you can cancel before it takes effect. Changes never apply retrospectively to remove a right you have already accrued.